CustomVibe Collective: Core Values & Service Commitments

I. Core Values

• Personalization for Every Vibe
   
  Reject one-size-fits-all. Offer full-category customization — photos, quotes, logos, and original designs are rendered with precision, ensuring every item aligns with your unique style.
• American-Made Quality
   
  100% manufactured in the USA. From material selection to craftsmanship control, we adhere to strict U.S. standards, supporting local jobs and sustainable production practices.
• Craftsmanship You Can Trust
   
  Features 300 DPI high-resolution printing, durable fabrics, and food-safe materials (for drinkware like mugs). Ensures vivid, fade-resistant prints and long-lasting, comfortable products.
• Simplicity & Accessibility
   
  3-step hassle-free customization: Upload Design → Real-Time Preview → One-Click Order. No professional skills required — personalized customization for everyone.

II. Service Commitments

1. Customization Experience

• Free Design Preview: Digital proof provided within 24 hours of upload; unlimited revisions until satisfaction (custom items only).
• No Minimum Order: Start from 1 piece. Supports personal, family, and corporate bulk customization with consistent quality standards.
• Design Support: Free template library (holiday, vintage, minimalist, etc.). Professional paid design assistance available for personalized needs.

2. Quality & Timeliness

• Quality Guarantee: All products undergo 3-step inspection (printing, material, craftsmanship). 30-day free return/replacement for non-human damage (e.g., print peeling, material defects).
• Fast Production: 3-5 business days for custom items; 1-2 business days for in-stock non-custom items.
• U.S. Fast Shipping: Free standard shipping (2-5 business days) on eligible U.S. orders; expedited shipping (1-2 business days) optional.